The legal stuff

Without Warranty

All software is provided “as is” without warranties of any kind either express or implied. The purchaser expressly agrees that the use of the FocalPoint extension for Joomla is at the purchaser’s own risk. Neither Viperfish Media Pty Ltd, its affiliates nor any of their respective employees shall be liable for any consequential, incidental or direct damages suffered in the course of using the software and other content provided by Vipefish Media Pty Ltd.

Due to the nature of website design, server environments and associated software, Viperfish Media Pty Ltd does not and cannot warrant that use of FocalPoint will be uninterrupted or error free, nor can we make any warranty as to the results that may be obtained from use of FocalPoint, or as to the accuracy, reliability or content of any information, service or merchandise provided through the FocalPoint web site.

Viperfish Media Pty Ltd cannot warrant that the FocalPoint extension and it's PHP and Javascript libraries will not conflict with other installed extensions on the purchaser's, or purchaser's clients web sites.

Refund Policy

If you encounter any unfixable technical issues rendering FocalPoint unuasable that cannot be resolved, within 14 days of purchase, by you nor by us through available support channels we will refund your purchase price.

We can not issue refunds for the following reasons;

  • You have made changes to the FocalPoint code.
  • You're client didn't like it.
  • You changed your mind.
  • You decided to stop using Joomla.
  • A support request describing the issue hasn't been lodged within the 14 day period.
  • You have refused our support or refused to supply access details.

Viperfish Media will assist to identify any issues and get FocalPoint up and running on your server within the 14 day period. Viperfish Media support may require FTP, MySQL and Joomla admin access when rendering support. Here's our full Support Policy.

Support is provided to paid subscribers only. If you need help from us getting FocalPoint running on your server please purchase a subscription and contact us via the forum. We offer a money back guarantee.

As a general rule we provide support not consultation. That means we can help getting our product up and running with the features represented in our demo. Anything more than that, like implementing extra features, customisation or training your clients, is consultation. Our Support is provided as a service to support our product. Consultation is an expensive service you pay by the hour for and is outside the scope of this support service.


We will do our best to answer all support requests promptly. Support is provided from Western Australia during WA business hours - GMT+8 on week days only. As a general guide we are 8 hours in front of England and 12 - 15 hours in front of the United States.  In many cases it may take up to 24 hours to get a response. This probably means we are sleeping while you are working. It doesn't mean we don't care. We do.

What's the time in Perth right now?

Support can only be provided to active subscribers via our support forum. We can not accept support requests directly via email. We may on occasion request sensitive information be emailed directly to support staff.

Support is provided in English only.

 

What about the free version?

Bug reports and feeback from our free users is crucial for the ongoing development of FocalPoint. We definitely want to know if you've encountered issues. Unfortunately, we don't have the resources to provide support for a free product. But we would like to hear from you if you have identified a bug or are experiencing issues. We will respond where possible. Plese report bugs to [email protected]

 

What can we help with?

  • Technical issues.
    We can help with identifying, and usually providing a solution, to any technical issues getting FocalPoint up and running on your server.
  • Fixing bugs.
    If you've identified a bug, that's great. We'll fix it. If it requires a lot of work it will be added to our issues list for the next update and we'll work out something for you in the meantime. Unfortunately, a non-existant feature is not a bug.
  • Minor CSS tweaks.
    We can provide advice on minor CSS tweaks if there are display issues with your template.

 

What can't we help with?

  • Major CSS or code changes.
    FocalPoint is provided "as is" and should fit in to most templates. The FocalPoint stylesheets don’t contain any font, size, line height or color declarations whatsoever. All paragraph, heading and link styles are inherited from your template. However, if you would like to customise the layout or change the CSS you have full access to the source code and can use Joomla's override system to build your own templates. 
  • Making FocalPoint work on outdated versions of Joomla.
    FocalPoint has been developed for Joomla 3.x and works on the latest stable version. We work hard to keep it up to date with the latest stable Joomla version.
  • Adding new features.
    FocalPoint has been designed to be a feature rich application to suit a very broad market. Making functional changes to suit your specific requirements isn't possible as support. However, we would still like to hear from you. If the feature request is something that could benefit many users we may consider it for addition to our development road map. We can also provide a quotation for customisation or recommend 3rd party developers.
  • Fixing your changes.
    If you've made changes to core FocalPoint files and are experiencing issues we can have a look for you but can't guarantee to provide a fix. Often what seems like a 5 minute job can take 2 developers three days to complete.

 

FocalPoint is owned and managed by Viperfish Media Pty Ltd trading in Australia as Joomstore (ABN: 60 118 090 798).

In accordance with the privacy laws of Australia and the guidelines published by the Office of the Australian Information Commissioner (http://www.oaic.gov.au), Viperfish Media Pty Ltd guarantees that your personal information will never be shared with third parties for commercial purposes. Viperfish Media makes all efforts to secure and protect your information by such security safeguards as is reasonable in the circumstances to take, against loss, against unauthorised access, use, modification or disclosure.

You are able to modify your personal information at any time. If you have any difficulties, you can contact us for assistance.

Viperfish Media reserves the right to track usage of the focalpointx.com website and subdomains, its services, software and content through means such as cookies and access logs. No personally identifiable information will be recorded.

The FocalPoint extension does not include any tracking scripts or callbacks to Viperfish Media servers.

The license under which the FocalPoint extension for Joomla! is released is the General Public License Version 2 (GPL v2) from the Free Software Foundation. A copy of the license is included with every download. You can also view the license online.

Please see http://www.gnu.org/licenses/gpl-faq.html for more information on the GPL license.

Under the terms of this license you are free to use the software in any way you wish. You are free to modify the software in any way you wish and create derivative works.

Disclaimer

Joomla! is the trademark of Open Source Matters, Inc in the United States and other countries. The Joomla! name is used under a limited license granted by Open Source Matters. Viperfish Media Pty LTD is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

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